How can we help?

FAQ to help you find the answer you need

FAQ Topics

About ADAM

How is ADAM an e-Procurement platform? 

How can I purchase from my existing suppliers through ADAM?

Can I generate reports based on my purchases?

What are the different packages available on ADAM? 

Can I go on a trial period before fully committing?  

If I am a ‘Free’ package user, will I still be able to procure products and services on ADAM?  

Can I upgrade the current package I am using?  

Products and Services

What kind of products and services do you offer on ADAM?

How do I know that I am getting the best prices from ADAM? 

 Are your prices inclusive of SST? 

Do you provide invoices for orders placed on ADAM? 

Supplycart's goal is to work alongside businesses so they can procure-to-pay more efficiently,
thus saving time and money while putting back value into what truly matters for their business

Delivery

Are there any delivery charges?

How long does it take for normal delivery of my items? 

What is the cut-off time for orders? 

How do I know when my order will arrive? 

When can I expect my delivery? 

I won't be in the office, I need to change my delivery date! How should I do so?

Where do you deliver to?

Payment

What payment options do I have?

How do I make payments for my Credit Term orders?

Do you offer monthly batch invoicing?

I need extra copies of my invoice, how can I get this?

There are some errors in my invoice. How do I discuss these discrepancies?

Quotations

My Company has a 3 quotation policy, can you accommodate this?  

What is the standard validity date of your quotations?

How long does it take to prepare a quotation?

I need to source for some items that I can’t find on ADAM, can you help me with this too?

Working together with ADAM

I am a supplier/brand owner and would like to supply my products on ADAM. How do I start the conversation? 

I am looking to collaborate or enter into a partnership with Supplycart, who can I reach out to in regards to this?  

Careers

Do you have any job openings? 

Returns & Cancellation

What is Supplycart's Return Policy?

Some of the items I received were defective/damaged or incorrect. What should I do now? 

When will I get my replacements?​

I bought some biscuit tins and paid for Tin Deposit. How can I get my deposit back?

I would like to cancel my order. What do I do?

What are the Warranty Policies for products bought from Supplycart?

How we help businesses


Supplycart focuses on the business value we deliver to our clients


We believe that value is quantified and measurable through the improvement that a solution or process delivers over time. From source to pay, digitalising your processes with Supplycart can reap a world of value-producing benefits at every stage of your procurement journey


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