FAQ Topics

ADAM assists your business in sourcing and managing your business-related needs while helping you to control and manage your spend.

You are able to control your indirect purchases via a customisable catalogue and have access to a variety of features that will help to make your workflow more efficient.

If you have an existing supplier, no worries - all we have to do is onboard them for you. Having them on our platform gives you visibility on your spend with them.

Have a chat with us on the Live Chat (Monday to Friday, 9am to 5pm) on the next steps.

Yes, you can easily download the reports via the Analytics feature. 

Here’s the list of reports you can download: 

• Overview Report
• Spend Report 
• Consumption Report
• Supplier Spend
• Supplier Purchase

The reports can give you visibility on your tail-end spend and what your business consumes of regularly.

Yes! As a ‘Free’ package user, you will have access to our database of products and services to procure from.  

Yes, you can! By upgrading your ADAM package, you will be able to enjoy more features that help improve your procurement experience. 

Want to upgrade your package? Have a chat with us on our Live Chat (Monday to Friday, 9am to 5pm).

We have a selection of more than 30,000 products and services on ADAM. 

Some examples of our products and service categories available are as follows:

The Supplycart Team has a strict vetting process for onboarding suppliers and part of that process is ensuring that the prices we provide are the best value for you and your business. 

If you would like to get Price Comparison between our available suppliers, you may do so via the e-Sourcing Page. (Do note this is only available for the Starter Package and above)

Products on ADAM are not subjected to SST so there will be no extra charges for that.

However, do note that certain services such as Catering may be subjected to extra charges. 

Delivery charges will depend on the supplier of the products chosen. This is a feature on ADAM that enables you to have visibility on the suppliers that will be delivering your items. 

In addition to that, this feature will help you to avoid any additional delivery fees by meeting the Minimum Order Value (MOV) per supplier. 

There are some additional charges for paper purchases - should your office building not have a lift.

They are listed as follows:

• 1st Floor: additional RM0.10 per ream
•  2nd Floor: additional RM0.30 per ream
•  3rd Floor: additional RM0.60 per ream
•  4th Floor: additional RM1.00 per ream

Our standard delivery lead times are as follows (note: the delivery lead time may be subjected to change depending on the supplier):

If you have received a quotation for an item that is not on ADAM, the lead time will be clearly shown in the description and you should expect your item to be delivered as per that lead time. 

We recommend you to place your order by 12 pm for it to be processed on the same day. Any orders that come in after that will be processed the next day.

Our standard delivery lead time is 2-3 working days later, unless informed otherwise - you will also have visibility in your cart upon Checkout of your estimated delivery date range.

Here is an example:
If you order a bunch of Stationery (2 - 3 working days) on Friday 12 pm, you should expect to receive your items by Tuesday the following week.

If you order a bunch of Stationery after Friday 5 pm, you should expect to receive your items on Wednesday the following week.

You will receive an email with the Expected Delivery Date once your order has been processed

You can also check your upcoming deliveries on your ADAM dashboard or check your order status

Note: the delivery of fruits will usually be fulfilled in the morning or 12pm the latest unless specified. For other categories, the delivery will fall within regular office hours.

For more details on the delivery time, you can refer to 'How long does it take for normal delivery of my items?'

We encourage having someone on standby to receive the goods on your behalf, that way there will be no delay for you.

If there is no one available to step in for you and you would like to change your delivery date, please try and inform us at least 2 working days before your scheduled delivery date.

We will do our best to assist you with the rescheduling but please note that it is not always guaranteed.

As we are a B2B platform catered for businesses we only accept orders made by registered and verified companies.

We apologise for any inconvenience caused and appreciate your kind understanding regarding this matter.

If you have any questions regarding this, do reach out to us via our Live Chat (Monday to Friday: 9:00am to 5:00pm) or send us an email at hello@supplycart.my.

Currently we deliver to most major regions of the Klang Valley area - if your office lies outside of this range, do let us know to see how we may help you.

We are looking to expand our delivery range in the future - so keep an eye on this space, we may be able to deliver to you soon!

Just contact us via our Live Chat (Monday to Friday: 9:00am to 5:00pm) or send us an email at hello@supplycart.my. We will get back to you as soon as possible. :)

Payments to Supplycart can be made via the following options:

1. Bank Transfer
Account Name: Freshcart Grocer Sdn Bhd
Bank: Malayan Banking Berhad
Account No.: 5626 8320 6080

2. Cheque
We would prefer Bank Transfer as it is much more convenient for everyone. However, if you make payments by cheque, please address it to FRESHCART GROCER SDN BHD when banking the cheque in. We unfortunately do not make special arrangements to collect cheques as we would like to save the environment!

Please also drop us an email at accounts@supplycart.my with the payment receipt/ advice after you have made the payment, stating the exact invoices that you have paid for.

If your company requires a special invoice arrangement do let us know and we will do our best to accommodate you.

We are able to do a monthly batch invoicing for you so that at the end of the month you receive only one invoice for all your orders. Please complete the Credit Application Form and email it to finance@supplycart.my, so we can review & set you up with monthly batch invoicing as soon as possible.

The default invoicing preference will be per order - that means for every order you will receive one invoice.

We have an invoicing module in ADAM for Admins where you can find all the invoices for all the orders ever placed by your Company and you can download the invoices from there.

Alternatively, if you go into your Order Details from the My Orders page, you will see the invoice there, two working days after completed delivery.

Quotations have a standard validity date of 1 week (7 days).

Our standard lead time for quotations is 3 to 5 working days.

Here at Supplycart, we want to ensure that our customers not only receive the best service but also quality products.

Below is our Return Policy as per our different verticals:

Please immediately let us know via email at hello@supplycart.my within the day of receiving the items, providing the following: 

• description of the issue
• picture of the defective / incorrect product (via WhatsApp +6010 233 0210)
• Once we have received the email/message & images(s), we will immediately get in touch with you to understand the situation and arrange with you the options of:send replacements in your next delivery; or issue you with a credit note

For items that are are found to be defective/incorrect, Supplycart will send replacement products without charge either during your next order delivery, or if you don't have a next delivery close by, we will arrange for it to be sent to you as soon as possible.

For items that are incorrectly sent, during the re-delivery we will also make arrangements to collect back the incorrect item(s).

If you have just placed your order but have changed your mind, you can still cancel your order via the My Orders page.

If it has been 24 hours since placing your order, we would appreciate your understanding that we cannot accommodate any cancellation requests.

Stationery

Supplycart will REPLACE defective products subject to the following conditions met.

• Customer provide proof of purchase i.e. invoice reference
• Defective products were purchased less than 2 weeks from complain.

 In the case of Office Equipments, Supplycart will be responsible for the pickup and subsequent claim with local manufacturer. The timeline of goods return is not guaranteed i.e. timeline is dependant on manufacturer's prerogative.

 Should products be purchased from overseas, no warranty will be provided from Supplycart.

Technology

• All local warranty MUST be dealt directly with Brand Owner / Manufacturer.

Supplycart MAY offer the service of liaising on behalf of Customer WITH a service fee attached.

Electrical

• Customer is entitled for an exchange should product purchased is found to be damaged upon receipt within 5 business days.
• Selected range of products are not eligible to be returned or refunded, such as fridge and washing machine due to hygiene issues.
• Returned items must meet the following requirements:
  a. Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
  b. All packaging must be unused, unmarked and not defaced in any manner.
  c. Item must be unused or has not been installed.
  d. All securely sealed items must not be opened, especially electronic items
• Should item is found defective after 5 business days but is covered under warranty, customer may contact Supplycart directly for further instructions.

Furniture

• Warranty of Office Furniture is limited to Seven (7) business days from the date received, with the following exception:
  a. When Customer make physical damage to the products. 
  b. When Customer make modification to the products.
  c. When the product is damaged due to Customer's negligence.

Hardware & Tools

• In addition to manufacturers’ guarantees on selected products, customer is entitled replacement or refund should there be a major failure
• Should item is found defective after 5 business days but is covered under warranty, customer may contact Supplycart directly for further instructions.